in the automotive industry the main goals customer satisfaction and profit. customer satisfaction is a big one because if the customer is not satisfied with the work you did chances are he or she will go find another mechanic that they are satisfied with. Profit is also a big part because if you are not making a decant profit then you won't be able to find or be able to pay a good mechanic there for there industry would suffer because they will have a bad mechanic or no mechanic and you will eventually bank ripped because you are not bringing in any money. i know that these are the two main goals because i have been watching the head mechanic and the way he talks to the customer. he always refers to them as sir or mam. i also know that profit is a big part because while we are working on cars we are always looking to see if there is anything wrong with their car so that we can do the work while it is already there therefore we make the money on the other job as well.








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